Refund & Return Policy

WASHING OR DEFACING ANY ITEM PURCHASED FROM ONLINE STORES, INC AUTOMATICALLY CONSTITUTES AS NON-REFUNDABLE NON-RETURNABLE. We reserve the right to charge a 10% re-stocking fee on any large orders that are returned.

FLAGS: Return unused item(s) within 14 days of receipt for full refund LESS shipping/handling fees. State and International flags that you have paid extra to add a pole hem and/or fringe are NON-REFUNDABLE

FLAG CASES: Return unused item(s) within 14 days of receipt for full refund LESS shipping/handling fees and $10 restock fee.

FLAGPOLES: Return unused item(s) within 14 days of receipt for full refund LESS shipping/handling fees. There is a $15 restock fee for all in ground flagpoles. There is no restock fee on indoor and wall mount residential flagpoles.

DEFECTS: Defective items must be reported within 14 days of receipt. Online Stores,Inc. will exchange the defective item(s) if reported within 14 days. Some items may have a natural flaw which is not considered a defect. Online Stores, Inc. will not be liable for defective items NOT reported within the 14 day policy.

SPECIAL ORDERS: Special orders are non-refundable/non-returnable. This includes custom items, embroidered, headers, fly end corners, engraving plates, flags that you paid extra to add a pole hem and/or fringe to, and any international or state flags over 5ft x 8ft. Larger flags are not a stock item, they are made to order. Online Stores, Inc. will not be liable or held responsible for misspelled orders placed online by the customer. Please proofread and look over your order before sending it through.

STICK FLAGS: Military, Historical, State & International Stick flags are non-returnable/non-refundable. Stick Flags are not suitable for young children. We try our best to have all the stick flag staffs and tops look alike, however some substitutions may be made in the event we awaiting a shipment to arrive. We reserve the right to make these substitutions.

SHIPPING/HANDLING FEES: Non-refundable.

RE-STOCK FEE: none except for flag cases, were a $10 fee applies, and outdoor in ground flagpoles were a $15 fee applies.

Return Shipping Address:

Please ship all products except large one piece flagpoles to our warehouse.

Online Stores, Inc.
1000 Westinghouse Dr.
Suite 1
New Stanton, PA 15672